Building Your perfect Bike

Our 'THC Pro Build' is a benchmark in premium bike assembly. Far exceeding factory standards, our expert mechanics fully rebuild each bike to match the quality of the high-end components. 

• Valued at $450, our THC Pro Build is included in every bike price.

• Includes expert setup of hydraulic brakes, suspension, drivetrain, firmware, batteries, and wiring.

• We use advanced tools like Sinter’s Brake Dyno for consistently quiet and reliable brakes.

• Built with a “do it right the first time” philosophy — we then back that up with our satisfaction guarantee.

The best team

At Trail Head Cyclery, the staff are the difference. Every one of our crew mates is a mountain bike rider with deep experience and genuine passion for the sport. The shop is 100% focused on high-end mountain bikes, and the crew works together, not on commission, to give you honest, knowledgeable advice.

• Answers are based on real riding experience and deep technical knowledge.

• Our crew is driven by passion, not profit, and truly cares about helping each rider find the right bike.

• We understand the complexity of modern mountain bikes and can guide you through it.

PRICING

At Trail Head Cyclery, getting you the best bike at the best value is the priority. We offer competitive pricing on all bikes and will happily match any legitimate, deliverable offer from another source.

• Committed to helping you get the best bike for the best value.

• Transparent, customer-first approach to pricing.

• Price protection for 30 days should a better deal become available.

our follow up

When you buy a bike from Trail Head Cyclery, the support doesn’t stop at the sale. Every purchase comes with a free 90-day service plan that covers all adjustments, installs, and upgrades.

• Services include tubeless conversions, handlebar trimming, fit adjustments, and suspension tuning.

• A full tune-up is included after 90 days to ensure optimal performance.

• Designed to keep your new bike riding perfectly after the break-in period.

Professional Service team

Trail Head Cyclery’s support goes beyond the initial build. Our service team uses tech-driven communication to keep you informed throughout every step of the service process. With rigorous quality control and every job reviewed by a second expert mechanic, we ensure dependable workmanship. 

• Transparent service process with tech-enabled communication, including text updates.

• Highly trained service team follows strict quality control procedures.

• Every work order is double-checked by a second experienced mechanic.

• Backed by a 30-day satisfaction guarantee for all service work.

• Focused on saving you time and providing peace of mind.

We record everything

Trail Head Cyclery is obsessive (in the best way) about keeping detailed records for every bike. From the moment it arrives, we document everything: who built it, who checked it, suspension setup, and more, all with photo backup.

• Every adjustment, install, or evaluation is logged in detail.

• Tech-savvy systems allow quick access to records and clear communication.

• Detailed Work Orders digitally shared with you via text/email.

• Especially valuable for complex bikes like eMTBs.

experts in e-mtb

Trail Head Cyclery is the Bay Area’s premier eMTB shop, with roots going back to the earliest days of the category. Since the first Specialized Levo in 2014, our founder, Lars Thomsen, has been actively involved in shaping the future of eMTBs through direct collaboration with top manufacturers. The shop specializes in high-end eMTBs featuring Brose, Bosch, Fazua, Mahle, and TQ motors.

• Deep experience in troubleshooting and resolving complex eMTB issues.

• Long-standing industry relationships dating back to 1997 enhance support and service.

• Pioneers in advanced bike tech—then with brakes and suspension, now with eMTB motors, wire harnesses and software.

ADVOCATES FOR THE COMMUNITY

Trail Head Cyclery isn’t just a bike shop, we are a driving force in the mountain bike community. Since 1997, we’ve gone far beyond financial donations by taking an active leadership role in building trails, parks, and local access. From helping launch the San Jose Bike Park to sponsoring sections of the Flow Trail and advocating for eMTB access, our efforts have left a permanent mark on the region’s riding landscape.

• Support trail access efforts for all with land managers including city, county, state and national.  

• Project leader in the 8 year build of San Jose Bike Park.

• Key influencer in opening the Braille Trail.

• Segment 6 Sponsor of The Flow Trail.

• City advocate for re-building Calabazas Bike Park.

• Sponsor of numerous groups: SCMTS, NICA, Girls Rock, SVMTB, State Park MTB Patrol, SBTS, local schools, and more.

• Pioneer of MTB Dirt Demo events

Unmatched warranty support

Trail Head Cyclery offers the best warranty support in the Bay Area - period. Our deep experience and strong ties to leading brands combined with your choice to purchase from us means we can handle every aspect of your warranty process.

• We cover all processing time and shipping costs for your warranty claims.

• Customers receive a demo bike to ride while their bike is being serviced.

• No Fee support is available on shop purchases.