LIMITED BUSINESS OPERATIONS
OPEN HOURS: 11AM-5PM
SHOP ONLINE - PICK UP FROM SHOP ENCOURAGED
LIMITED SERVICE DEPARTMENT AVAILABILITY
STOCK UP ON ESSENTIALS WHILE YOU CAN
NO DEMO RENTALS
To Our Customers,
We have collectively made the decision as a shop to remain open during the ‘shelter in place’ place order under the classification of being an essential business. Our local riding community has voiced that they rely on the sales & repair services our shop offers would like to still support Trail Head Cyclery during this period. This was not an easy decision to make for Lars and our staff to make. On one hand, we want to fulfill our social responsibility and help prevent the spread of the COVID-19 Virus in our area. On the other hand, we have to keep this shop's dream alive and support riders in need. We want to stress that our shop being open is not set in stone. Staying open is at our discretion, the discretion of the availability of products from our vendors (which seem to be slowly shutting down), and at the discretion of our local governments and the CDC. Our mission is to provide for riders and make sure they have everything they need for the trail, but we want to do so responsibly, safely, and with the welfare of our employees, customers, and community in mind.
Trail Head Cyclery is taking vigilant precautions to ensure that our customers have the ability to shop and have their bikes serviced safely. Our reduced hours give us an opportunity to sanitize the shop on the daily. We are offering contactless bike pick up and drop off. Our sales floor will be limited and we strongly advocate for customers to shop online on our website and pick up from the shop (for free) where we will have a special station set up to serve customers. As for service, we recommend customers call our service department with questions before they come into the shop. Every bike that goes in and out of the shop is disinfected as well. With a reduced staff and extra precautions taken, expect longer turn around times for repair services. We urge customers to openly communicate with us during this period so we can provide you the same level of service you are used to while ensuring any in-person interactions are done safely.
Thank you for your understanding and support,
-Trail Head Cyclery
Don't hesitate to contact us with any questions or concerns.