WE'RE OPEN AND BUSIER THAN EVER
HERE'S WHAT YOU NEED TO KNOW
LIMITED SHOP HOURS: 11AM-5PM EVERYDAY
5-CUSTOMERS IN STORE AT A TIME
SHOP ONLINE & FREE PICKUP AVAILABLE
SERVICE IS BOOKING 5 WEEKS OUT CURRENTLY
NEW BIKE BUILDS ARE PROMISED WITHIN 2-WEEKS IF BIKE IS IN STOCK OR AVAILABLE
OUR REVISED DEMO PROGRAM IS LIVE! FIND OUT MORE HERE
Heads Up, Riders!
Updated: October 20th
We wanted to update you with what’s currently happening at the shop, how we are handling customer and staff safety in terms of COVID-19, and a little update on the bike industry as a whole. Currently, Trail Head Cyclery is taking vigilant precautions to ensure that our customers have the ability to shop and have their bikes serviced safely.
Our sales floor is currently limited to 5 customers at a time, we ask customers to please respect our temporary capacity limitation. We also ask that all customers wear a mask when in the shop to ensure the safety of our staff and other customers. We advocate for people to shop online on our website and pick up from the shop. This is a free service and we currently have a special station set up to serve customers.
As for our service department, we're still very busy and currently booking 5-weeks out with over 350 work orders in our system. We only hold the bike for two days on these appointments so that you are not without a bike for that entire period (Nor do we have space to store 350 repairs). We are still handling small repairs on a daily basis and doing our best to get folks riding ASAP. As for new bikes, builds are promised within 2 weeks if the bike is in stock or available. If there is a delay from the manufacture, we cannot promise that 2-week time window, we will keep you posted if this is the case.
Special ordered bikes are still often backordered or delayed. We are scheduling those to be built with our best guess given the vague ETA’s given by our suppliers. The supply chains are heavily disrupted and open stock is nearly a thing of the past. There are new bikes coming to the shop with over 300 of them already on pre-order. Putting a deposit on one of these pre-ordered bikes is the best way to ensure you will get one. Then patience will be required while we work daily with our suppliers to ensure delivery.
Thankfully Trail Head Cyclery is a well established top level dealer and has serious credibility and access to a very limited amount of inventory. Still, it is not easy and it is not quick. It simply is 2020 – One for the books!